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Push the charging cable in firmly. If that doesn't do it, try a different outlet. If the outlet works for other things (phone charger, lamp), the cable or tablet itself may be the issue. Try unplugging the tablet completely for 60 seconds, then plug it back in and just wait. Don't press anything. It should boot on its own.

If a known-good outlet and a fresh power cycle don't bring it back, the tablet itself is likely the problem. This is beyond software.

Hold the power button for 10 seconds until the screen goes dark. Wait a few seconds, press the power button again. It'll take about a minute to boot back up. If it freezes again right away, something deeper is wrong and Michael should look at it.

Check the WiFi icon at the top of the screen. If WiFi is connected, the Pi is probably down. Skip to the next step. If WiFi is missing, restart the router: unplug it for 30 seconds, plug it back in, wait a couple minutes for everything to reconnect.

Unplug the USB-C cable from the Pi (connected to the router in the shop). Wait 10 seconds, plug it back in. Red light comes on immediately, green light blinks. Give it 5 minutes. If it was a power outage, the hard drives may need a couple extra minutes to spin up.

You've tried everything that can be done from the physical side. This needs someone who can dig into the software. Nothing is permanently broken. Jot down what you see (error messages, which lights are on/off) so they can diagnose faster.

Try http://192.168.88.4:8123 (Home Assistant). If HA loads, the Pi is fine but Immich needs a restart, which requires SSH. Skip to the last step to request a repair. If HA is also down, restart the Pi (unplug USB-C, wait 10s, replug, wait 5 min).

Thumbnail processing runs on the Mac Mini. If it's asleep, new thumbnails stop generating. Wake it up (move mouse or press a key). Existing thumbnails should start appearing within a few minutes. If it's already awake, this is a Michael issue.

If the Pi just restarted, the database needs a few minutes to warm up. Wait 5-10 min. If it's been slow for a while, restart the Pi (unplug the Pi's USB-C, wait 10s, replug). Persistent slowness after a restart is a Michael issue.

Go to http://192.168.88.4:2283. Your username is your email address. Password: check your passwords backup. If the password was recently changed and you don't know the new one, Michael needs to reset it from the Pi.

Your photos are safe on physical hard drives regardless of what the software is doing. Nothing is lost. This needs a remote fix.

Home Assistant is still starting up. Wait 2 to 3 minutes and then refresh by swiping down from the top of the page. This is common after a restart.

Don't try to fix the points manually. Note what looks wrong (which kid, what number it shows, what it should be) and tell Michael. He'll sort it out from his end.

Make sure the right kid is signed in. Tap the avatar in the top corner and re-sign in with that kid's PIN. Each kid can only complete their own chores.

Points and chore history are saved even during crashes, nothing is lost. Write chores down on paper for now and the points can be added later.

The GPS collar (small white device clipped to the dog's collar) needs charging every few days. Charge it via USB-C for about 2 hours, green light = full. Once it's back on the dog, tracking resumes within a few minutes. If a full charge doesn't fix it, the collar itself may have a hardware issue. Call Michael.

Both dogs dropping at once means the receiving end is down, not the collars. The base station is the white, blinking device connected to the router in the garage. It talks to the Mac Mini over USB. Wake the Mac (move mouse/press key) and wait 5 minutes. If the Mac is already awake, check the base station's USB cable and replug it.

If the Mac is awake and the base station has a light on, the bridge software probably crashed. The collars are still recording GPS silently, so nothing is lost. This needs a remote restart.

This will restart the entire Haven system. It refreshes all connections including GPS data. Everything will be offline briefly.

The collars record GPS data even when the display system is down. No zone alerts will fire while tracking is offline, so keep an eye on the dogs until it's back.

Unplug the USB-C cable from the Pi connected to the router in the shop. Wait 10 seconds, plug it back in. Red light on immediately, green light blinks. Wait 5 minutes. HA, photos, and dog tracking all run on this box, so everything comes back together.

If the Pi is on and the router is up but things still aren't working, it's a software issue. Note any error messages and which lights are on. Nothing is permanently broken.